To keep your jewellery looking beautiful, learn what to avoid and how to care for your precious metals, diamonds and natural gemstones by reading through the care instructions below:
TABLE OF CONTENTS
- Caring For and Wearing Your Jewellery
- How to Store Your Jewellery
- Cleaning Precious Metals
- Cleaning Gemstones
- Cleaning Corded Bracelets
- How to Prevent Tarnishing
- Nickel
- Our 5-Year Warranty
Caring For and Wearing Your Jewellery
- To help protect the durability and high-quality of your jewellery, make sure to remove your jewellery when you shower, bathe or engage in heavy exercise, particularly when swimming in the sea or a chlorinated swimming pool.
- All of our gemstones are natural and therefore can be vulnerable to absorbing dirt and to chipping. Settings may also become loose over-time.
- Avoid spraying perfume, applying creams or any other liquids directly onto your jewellery.
- Keep your jewellery away from extreme temperatures, humidity or sunlight.
- Avoid wearing your jewellery when using bleach, cleaning products and other chemicals.
How to Store Your Jewellery
- We highly recommend that you store your jewellery in the original Monica Vinader packaging provided or another suitably lined box or soft pouch and place a small packet of desiccant crystals in the packaging if you live in a humid climate.
- Ideally store your pieces of jewellery separately, so that they don't rub together or become tangled.
Cleaning Precious Metals
- To keep your jewellery looking radiant and to remove the build-up of dirt and premature tarnish we recommend using our own Monica Vinader polishing cloth (available on request). Rub the piece in one direction rather than circular motions.
- A Silver cleaner can be used to clean Sterling Silver pieces but not 18ct Rose or Yellow Gold Vermeil.
- Do not use tissue paper or paper towels to clean metal as they can cause scratching.
- You can use the same Monica Vinader polishing cloth (available on request) to look after your 14k Gold pieces. Gold is a much harder metal than Silver and therefore more durable.
Cleaning Gemstones
- Since many natural gemstones can be quite delicate, hot water, harsh chemicals and cleaners should be avoided at all times.
- Clean your gemstones with a clean, soft, damp cloth after wearing.
- Very porous stones such as Turquoise, Howlite and Emerald should be cleaned using an untreated, dry, soft cloth only.
- Do not use tissue paper or paper towels to clean gemstones as they can cause scratching.
Cleaning Corded Bracelets
- The best way to clean the thread on your corded friendship bracelets is to occasionally wash them with a soft sponge and mild soap in lukewarm water.
How to Prevent Tarnishing
- All of our Sterling Silver products are protected with an anti-tarnish solution to help prevent tarnish but this may eventually wear with time.
- Silver tarnishes rapidly when exposed to certain substances in our everyday lives so we recommend caring for, wearing and storing your jewellery as mentioned above.
Nickel
Nickel is a trace metal which can be found in any precious metals such as silver or gold, it is also classified as an allergen.
- We do not add Nickel to Monica Vinader jewellery, however trace amounts can be found in some of the metals used in our pieces.
- We have a comprehensive programme to test for all trace metals which are potentially harmful. This is conducted by an independent laboratory to ensure they are below the legal standard, however, a very small number of people who are hypersensitive may suffer a reaction. Please inform our Customer Care team if this affects you.
Our 5-Year Warranty
Every hand-crafted Monica Vinader piece comes with our 5-Year Warranty.
- Whether you have accidentally scratched a pendant charm or want your ring resized or replated, we will repair your jewellery free of charge with a valid proof of purchase. NO QUESTIONS ASKED!
- After 5 years or if you cannot find your proof of purchase, you can take advantage of our Lifetime Repair Service. (The 5 Year Warranty and Lifetime repair service are not applicable for any items purchased during one of our Sample Sale events).
To get started visit our 'What Is The 5 Year Warranty And How Do I Make A Claim On It?' page and simply follow the instructions for the option that best describes how you purchased or received your piece.
